The online store operating at www.lyrashop.eu and hereinafter referred to as the Store is a platform operated by the Lyra Urody Salon Justyna Wajgner, hereinafter referred to as the Seller, entered in the register of entrepreneurs kept by the District Court in Łódź, which was assigned the NIP number: 9471901457, REGON number: 101730192.
Lyra Justyna Wajgner Beauty Salon
95-070 Aleksandrow Lodzki
Tel: +48 511 640 476
Conditions of order execution
The condition for placing an order in the Store by the Customer is to read these regulations and accept their provisions before concluding a contract of sale. Acceptance of the Terms and Conditions is voluntary, but necessary in order to create an Account and/or to place an Order by the Customer.
Orders can be realized only in the Republic of Poland.
Orders from customers are accepted by the Store’s website, by e-mail or by telephone:
via the Store’s website 24 hours a day, 7 days a week,
by telephone from Monday to Friday from 8:00 a.m. to 4:00 p.m,
by e-mail from Monday to Friday from 8:00 a.m. to 4:00 p.m.
Immediately after placing an order, the Customer receives an e-mail confirming that the order has been accepted by the Store.
Execution of the Customer’s order takes place from Monday to Friday from 8:00-12:00 on the following terms and conditions:
in the case of an order paid by bank transfer or via electronic payments, it starts after the Store records the payment on the bank account,
in the case of an order placed with cash on delivery, it starts after the Shop has checked the correctness of the Customer’s data,
in the case of orders paid with a credit card – the realization of the order begins with the authorization of the card.
The order will be processed if the goods are available in the warehouse or from the suppliers of the Store. In case of unavailability of some of the goods covered by the order, the Customer is informed by phone or e-mail about the status of the order and decides on the manner of its execution (partial execution, waiting for delivery of the missing goods and completion of the order or cancellation of the entire order).
If the goods are unavailable and this is the only item in the order, the Customer is informed by phone or e-mail about the status of the order and decides on the manner of its implementation (waiting for the delivery of the missing goods and completion of the order or cancellation of the order).
The Client agrees to issue and send VAT invoices in electronic form within the meaning of § 3 of the Ordinance of the Minister of Finance of 14 July 2005 on issuing and sending invoices in electronic form, as well as on storing and making these invoices available to the tax authority or tax inspection body.
By placing an order in the Store, the Customer consents to the inclusion of their personal data in the Store’s database and to their processing solely and exclusively for the purposes of contract execution. Providing personal data by the Customer and consent to their processing are voluntary, but necessary for the implementation of the order by the Store. The Customer’s personal data may also be used for marketing purposes (sending newsletters and contests) – but only with the Customer’s consent in this respect. The shop is not responsible for incorrect data provided by the customer.
Prices of goods
All prices of goods on the Shop’s pages are given in Polish zlotys, are gross prices and include VAT.
The price for each product is binding at the time of placing an order by the Customer.
The Store reserves the right to change the prices of goods in the Store’s offer (however, changes in prices do not apply to orders placed prior to such changes), introduce new goods to the Store’s offer and carry out promotional campaigns on the Store’s website.
Delivery of goods takes place in the manner chosen by the customer and specified in the order.
For each product the expected time of order execution and delivery is given. This is the time counted from the moment of order acceptance, through its realization, until the moment of dispatch and delivery of the ordered goods by a forwarding company, and only working days are taken into account here. An order for goods with different delivery times is sent out after completion of the whole. The shop reserves the right to process the order within 1 – 10 working days.
Delivery of shipments is made through the following forwarding companies: DPD courier company, TNT, GLS, UPS, Poczta Polska.
The Store shall not be liable for delays in delivery caused by incorrect or inaccurate address provided by the Customer.
It is variable depending on the value of the goods, weight and ladies.
Salon-lyra.pl is a retail store, so the maximum weight of one order is:
5 kg for courier services and 2 kg for postal services.
All orders are processed within 3 working days (not including Saturdays, Sundays and public holidays in Poland).
- With larger orders, the time may be longer, but each client is individually informed about the progress of his order.
- All shipping prices outside the EU, are not include of any tax / duty / VAT charged by their country.
- Shipping cost includes insurance (each package must be opened upon delivery of the courier. In the event of damage, please fill in the damage form of curier and a photo / copy, should be sent to us at firstname.lastname@example.org
Ordering goods outside the European Union.
This mainly applies to the countries: United States, Australia, Norway.
- If you are from one of these countries, you must check whether the goods can be shipped to your country.
- The customer bears full responsibility for the ordered product to his country. If the ordered goods are taken by the customs office for disposal, our company is not responsible for it.
- Every customer must know the rules of what goods are allowed to be shipped to their country.
- When the package is disposed of by the customs office in the customer’s country, our company does not refund the money for the goods / order.
- The customer order products on our website on his own responsibility.
- When the customs office sends the parcel back to Poland, you will receive a refund for the goods, (minus cost of returning the parcel to Poland and any customs duties, which we need to pay to get shipping to ouer country)
- If the package is taken over by the customs office of the customer / addressee, we do not grant a refund for the package.
By purchasing goods to these countries, you agree with our shop policy, and you fully agree to these rules.
There is a refund only when the package is lost.
- Of course, we try to help in various cases related to the problem of parcel delivery to the customer. It is on our side to submit a complaint to the delivery company, we do not leave the customer alone with the problem.
- The duration of the complaint in Poland is from 14 to 30 days.
Forms of payment
The customer is obliged to pay the price of the order, including the cost of delivery, no later than 14 days from the day of concluding the contract in the case of choosing to pay in advance. In case of cash on delivery payment, the Customer is obliged to pay the price of the order upon its receipt.
The Customer may choose the following forms of payment for ordered goods with delivery:
via electronic payments PayU and Dotpay.
The title should include the name of the order or name and surname.
Complaints and warranty
All goods available in the Store are brand new and free from physical defects, come from a legal source, are original and are guaranteed by the manufacturer.
The customer has the right to lodge a complaint with the Store. The product may be complained about in the case of its non-compliance with the product contained in the order and in the case of any defects and damage to the product, including:
mechanical damage caused during transport,
damage caused during use of the product.
The shop is responsible for product defects and deals with complaints based on the applicable provisions of the Civil Code.
The customer may lodge a complaint within 2 years from the date of delivery of the product on the basis of a warranty or warranty rights.
Complaints are considered within 14 days from the date of receipt by the Store of the parcel with the goods complained about and with the complaint form filled in (this form is not a document necessary to consider and accept the complaint and it is only of an auxiliary nature).
In accordance with the Civil Code, in the case of a complaint, the Customer may demand repair of the goods complained about, replacement of these goods with new and free from defects, reduction of their price, or may withdraw from the contract of sale. If the complaint is accepted, the Store undertakes to immediately repair the product or replace it with a new, full value product. If the Store is not able to remove the defect or replace the defective product, the Store will immediately reimburse the Customer the amount due in accordance with applicable law.
Delivery of goods, after a positive response to the complaint, takes place by DPD, UPS, TNT, UPS or Poczta Polska (Polish Post) courier, with shipping costs being borne by the Store.
Together with the complained about goods, please provide proof of purchase: receipt, sales confirmation or VAT invoice (the proof of purchase is not a document necessary to consider and accept the complaint and it is only of an auxiliary nature).
Complained goods should be sent back to the company’s address: Lyra Justyna Wajgner Beauty Salon, 14/75 Aleksandrowska Street, 91-120 Łódź.
In accordance with the applicable law, the Customer may resign from the goods purchased in the Store without giving a reason within 14 days from the date of receipt of the shipment. For the convenience of the customer, the store extends the statutory period of the customer’s right to withdraw from the contract: he can resign from the goods purchased in the store without giving a reason within 30 calendar days from the date of receipt of the shipment. To meet this deadline it is enough to make a written or telephone statement before it expires.
Return is possible if the goods are returned unchanged, unless the change was necessary within the limits of normal management.
Returned goods should be returned together with the completed return form and proof of purchase: receipt, sales confirmation or VAT invoice (the return form and proof of purchase are not documents necessary to withdraw from the contract and are only of an auxiliary nature). If the order was accompanied by a VAT invoice, a signed correction of the invoice must be sent back and the Store will send it to the Customer.
The return should be made to the company’s address: Lyra Beauty Salon Justyna Wajgner, 14/75 Aleksandrowska Street, 91-120 Łódź.
In case of withdrawal from the contract, the Store guarantees the Customer a full refund of the amount paid by him. This means that the Store reimburses the Customer the amount equal to the price of the goods and shipping costs (related to the delivery of goods to the Customer). The money will be returned within 7 working days by bank transfer to the account indicated by the Customer. The Store does not refund the cost of sending the goods back to the Store.
Goods from the white goods department are covered by the manufacturer’s or distributor’s warranty. The warranty period is determined by the manufacturer or distributor of the goods and is calculated from the date of purchase.
The basis for using the manufacturer’s warranty is the warranty card.
The goods complained about should be sent to the address of the Store together with the warranty card.
Within 14 days from the positive consideration of the complaint, the Store undertakes to repair the defective product or send a new product. The repaired or new product is also covered by a new warranty calculated from the date of repair or replacement.
The cost of shipping the repaired or replaced goods shall be borne by the Lyra Justyna Wajgner Beauty Parlour.
The guarantee for the product sold does not exclude, limit or suspend the Customer’s rights under the warranty.
Processing of personal data
The administrator of personal data is the Seller, whose registration and contact data are included in the preamble to the Terms and Conditions.
Personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as the OPR) and other generally applicable provisions.
Data obtained by the Administrator during placing an order and concluding a sales contract are processed in connection with (the purposes of processing): (a) the need to perform contracts concluded by you with the Administrator, as well as actions taken prior to the conclusion of appointed contracts at your request (Article 6 paragraph 1 letter b) of the FODO), (b) the need to fulfil the legal obligation incumbent upon the Administrator (Article 6 paragraph 1 letter c) of the FODO).
In case of starting to subscribe to the newsletter, personal data are processed on the basis of consent to the processing of personal data for marketing purposes in connection with the sending of commercial information in the form of a newsletter (Article 6(1)(a) of the OPR).
The Buyer’s personal data may be processed in connection with the Administrator’s legitimate interest in order to secure and pursue claims (Article 6(1)(f) of the FODO).
Providing personal data is voluntary, however, it is required for placing an order, concluding a sales contract and its proper execution.
The Buyer’s personal data may be provided, depending on the chosen method of order delivery and method of payment, to the selected carrier or intermediary performing the shipment on behalf of the Administrator for the purpose of delivery, as well as to the entity handling electronic payments or payment by credit card, hosting services providers and IT industry entities maintaining an online store.
Personal data is stored for the duration of the contract (newsletter subscription) and for the period necessary for it: (1) securing or asserting possible claims resulting from the agreement, (2) after-sales service of the Buyer (complaint handling), (3) fulfilling the legal obligation imposed on the Administrator (resulting e.g. from the regulations on accounting and tax regulations). Personal data processed for marketing purposes and other purposes than those mentioned above will be processed until the moment of withdrawal of previously granted consent to their processing for this purpose or until the moment of objection.
If the Administrator plans to further process personal data for a purpose other than the one for which the personal data were collected, before such further processing, the Administrator shall inform the other purpose and provide all other relevant information.
The Buyer has the right to demand from the Administrator access to their personal data, correct, delete or limit the processing, the right to object to their processing, as well as the right to transfer them. The buyer is also entitled to lodge a complaint with the supervisory authority.
In order to place an order in the Store it is necessary to agree to the provisions of these Terms and Conditions.
In matters related to the execution of an order, the Customer may contact the Store by e-mail addressed to: email@example.com or by phone: +48 511640476.
In matters not regulated herein, the provisions of generally applicable law shall apply, including in particular the provisions of the Act of 23 April 1964 Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended) and the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).
All trademarks and names published on the website are used solely for identification purposes and may be registered trademarks of their respective owners.
Disputes arising from contracts concluded in accordance with these Terms and Conditions with a Customer who is not a consumer shall be settled by a common court having jurisdiction over the registered office of the Seller.
The shop reserves the right to change these terms and conditions. Orders placed before the change comes into force shall be subject to the provisions of the previous regulations.
The Customer who is a consumer has the possibility of using out-of-court methods of complaint handling and claims assertion. Detailed information concerning the possibility of using out-of-court methods of complaint handling and claims assertion by the Buyer who is a consumer, as well as the rules of access to these procedures are available at the offices and on the websites of county (municipal) river basins, The following are the statutory tasks: consumer protection, Provincial Inspectorates of the Trade Inspectorate and on the website of the Office of Competition and Consumer Protection (www.uokik.gov.pl). Out-of-court settlement of disputes between consumers and entrepreneurs via the Internet is facilitated by the European ODR platform available at the address: http://ec.europa.eu/consumers/odr/.
The Regulations are effective from 25 May 2018.